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⇓ I was told this on 7/16. ⇓

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    That money could be put into an emergency fund for making the same repairs and replacements that the home warranty would cover.

    Service companies that work with these warranty companies may be inclined to find reasons that your problem is not covered. In my case, they blamed faulty original installation of the pump. I needed to confirm with the pump’s manufacturer and the county building inspector who inspected and approved the home – that it was correctly installed. 2. After months of back and forth communication with the warranty company, I filed a lawsuit in small claims court – which is very easy to do. I never even had to go to court.
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    I ask to speak to a supervisor and she says she will mark my file for a supervisor to call me. She then continues to ask questions and states that she has to update her notes. She also stated that I may have to pay a restocking fee for the dishwasher. I call back around 11:30 about 3 hours later because the way the last conversation ended did not seem right to me and the agent stated that a supervisor would be contacting me soon. I spoke with a new agent who told me again that everything in my file stated that I agreed to this dishwasher. He then states that supervisors call back within 24 hours. Plus he would start an investigation but it would take an additional 48 hours to verify what I am saying and to speak with the agent I spoke with. I asked if he was going to go back and review the conversation and he said probably. I then state that I still want a supervisor to call me and he says ok let me update the file. I asked if it wasn't in there from this morning and he said no, the other agent did not add this to your file. I have not had a working dishwasher in July.
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    The BBB complaints are not isolated. A quick Google search found hundreds of additional complaints, many with similarities to Torine's experience, many citing confusion over the company's name. We asked CCHS to investigate Torine's case. A few hours later, Torine got a call from the repair company, which said it had a long conversation with an HMS rep. The parts were in and an appointment was set for two days later. Torine said then heard from a CCHS senior claims manager, who said she would be handle everything.
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    Each time I called about a problem having to do with faulty plumbing, electric, or faulty workmanship, AHS always found an excuse with the problem that disqualified it from their coverage plan. Each time I paid $60 for a plumber or electrician to come out only to tell me the problems were never covered by AHS. I decided to cancel the policy after 2 years but AHS made me pay for a 3rd year. Their services and policies are complete crap. Avoid them and go through your home owner's insurance or sock money away in an account earmarked for home maintenance and repairs. The fact remains that many are skeptical about the home warranty idea. It seems like something that simply is not necessary and it does not really help all that much. This attitude is quite common. A home warranty can help to cover the costs of repairs and replacements of major appliances in your home. If something breaks down, you will only have to pay a small deductible instead of the entire cost that you might have had to pay on your own. By paying an annual fee, you will be covered in the event of a number of problems.

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One last thought: If it sounds too good to be true, it probably is!Very interesting to hear from the other side when it comes to home warranties. Factory farmers barely make any money off of the chickens that they sell, and the second they try to reduce the amount of chickens per square foot in their facility, their cost goes up and their sales go down. When it comes down to pennies on the dollar, people are going to do what they have to do to eat and survive. It sounds like the real problem here is the actual system the home warranty companies set up, because it does pit customer and contractor against one another. I'm glad to read your side of the argument, anonymous HVAC contractor. The people who buy these home warranty plans do not expect to get something for nothing.